Service Terms and Conditions

CANCELLATIONS
Cullinan Mine Tours is a business in the tourism industry that provides adventure activities .
There will be no refunds in the event of a no-show by guest on the activity date if the booking is prepaid.
In the event of an amendment not received 3 days prior to activity booked the guest will still be responsible for the full cost for the total number of passengers originally confirmed.
Management reserves the right to cancel any activity due to unforeseen circumstances including but not limited to, insufficient passengers and/or unfavourable weather conditions.
In case of a weather cancellation, weather conditions are judged exclusively by the Management of Cullinan Mine Tours, guests must report for the service/activity unless notified by Cullinan Mine Tours Management.
In the event of a cancellation by Cullinan Mine Tours Management, a full refund will be given on the amount paid (or refunded to booking agent).
DELIVERY POLICY
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email.
INDEMNITY
All participants are required to sign an indemnity form for all activities they are participating in prior to departure of the activity. If a guest refuses to sign the indemnity form, the guest will not be able to partake in the activity. The indemnity form must be signed by a Parent/Legal guardian for minors under 16 years. Any unaccompanied child 16 or under requires the indemnity to be signed by a parent/legal guardian prior to the activity.
CHILD POLICY:
Children rates apply to minors aged between 10 and 13 years who join trip as a passenger on a tour. For minors 14 years and older adult rates apply. Minimum age is 10 years and minimum.
Adult supervision are required for kids of 18 years and younger. Two teachers is free of charge for every 50 children, afterwards extra teachers is charged the same as children.
GENERAL
2 guests required to run a trip. Management reserves the right to amend/cancel/add terms & conditions without notice. All terms & conditions are subject to South African Law & Jurisdiction.
REFUND POLICY
The provision services by Cullinan Mine Tours is subject to availability. In cases of unavailability, Cullinan Mine Tours will refund the client in full within 30 days.
CANCELLATION POLICY
30 days cancellation before arrival 100% refund
29 – 15 days cancellation before arrival 75% refund
14 – 4 days cancellation before arrival 50% refund
3 days-24 hrs cancellation before arrival 0% refund
If trips are cancelled by Cullinan Mine Tours due to bad weather then Cullinan Mine Tours will refund the client in full within 30 days.
CUSTOMER POLICY
Cullinan Mine Tours shall take all reasonable steps to protect the personal information of users.
PAYMENT OPTIONS ACCEPTED
Online Payment may be made via Visa and MasterCard. Payment can also be made via Electronic Transfer or Cash on arrival.
CARD ACQUIRING AND SECURITY
Card transactions will be acquired for Cullinan Mine Tours via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by Cullinan Mine Tours separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Cullinan Mine Tours chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
VARIATION
Cullinan Mine Tours may, in its sole discretion, change this agreement or any part thereof at any time without notice.
COMPANY INFORMATION
This website is run by Cullinan Mine Tours based in South Africa trading as Cullinan Mine Tours with registration number 2001/052699/23.
COMPANY CONTACT DETAILS
Company Physical Address: 99 Oak Avenue, Cullinan, South Africa
Email: info@cullinan-tours.co.za
Telephone: 0832738548 and 0127340260